Simplify the way you share information and improve collaboration both within your organization and with customers, partners and suppliers. SIEMENS Unified communications products offered by Erebara Research and Technology helps you meet your challenges in this demanding economic climate. By combining all your communications into a single, manageable interface, unified communications simplifies the way you share information and improves collaboration both within your organization and with customers, partners and suppliers. Our unified communications systems use the SIEMENS OpenScape UC Server platform, which integrates with your exerebara research and technologyng network to deliver a range of applications, including:
SIEMENS OPENSCAPE UC APPLICATION
OpenScape UC Application is an open unified communications solution, designed for enterprises that need a flexible unified communications solution that can integrate into diverse IT and telephony environments and exerebara research and technologyng Microsoft or IBM unified communication applications. OpenScape UC Application accelerates the pace of business by connecting people without friction or delay, allowing office workers, mobile workers and teleworkers to collaborate and share information seamlessly. It helps people be more in control of how, when and with whom they communicate, at any time during the day, whether they are physically located in one place or moving from office to home or traveling out of town. Its rich presence, mobility, and audio, web, and video conferencing capabilities reduce communication costs, real estate costs and travel expenses. Plus the seamless integration into your current infrastructure means you can maximize and extend the value or your current in-place investments. OpenScape UC Application is modular and role-based, which offers a range of user-centric deployment options, with a seamless upgrade path within the portfolio depending on enterprise needs. From the single-user Personal edition to the Enterprise editions, it addresses both the low-end and high-end user needs.
SIEMENS OPENSCAPE XPRESSIONS
Siemens OpenScape Xpressions is a packaged unified communication solution designed for organizations that need a selfcontained full-featured solution which can be easily deployed into their exerebara research and technologyng telephony and IT environment. It includes built-in voice messaging, unified messaging, instant messaging, presence, and audio and web conferencing. Xpressions addresses the problem of fragmented communications and communications overload. Communication overload distracts employees from the core function of their jobs, slows business execution across work groups, and keeps the cost of business communications high. OpenScape Xpressions eliminates overload by unifying communications and synchronizing people and information for faster action and decision-making. The results are improved effectiveness of your employees, streamlined communications processes and reduced communications costs.
SIEMENS OPENSCAPE VOICE
It is the only voice application on the market today that is fully integrated with a complete unified communications solution. OpenScape Voice is based on OpenScape UC Sever and includes all the features provided by UC Server.
Siemens OpenScape Voice is a carrier-grade, native SIP-based softswitch, providing comprehensive voice features anywhere the IP network goes. It is the only voice application on the market today that is fully integrated with a complete unified communications solution.
OpenScape Voice is scalable from 300 to 100,000 users on a single system, and a virtually unlimited number of users in a network. It can support up to 3,000 branches and 6,000 business groups, and includes multi-tenant capabilities, so is ideal for a largescale enterprise networks and service providers. OpenScape Voice has carrier-grade reliability and resiliency and uses open standards throughout the design and common IT tools for management. It includes standard IT virtualization and management options.
SIEMENS OPENSCAPE VIDEO
High-definition SIP-based solutions deployed with Siemen OpenScape UC Server bring meetings to life, integrating video, voice, and presence into a single, powerful communication environment. Tight integration with OpenScape means that users benefit from a single dialing plan for voice and video and call admission control for regulating network resources. Round that out with an extensive services portfolio to assist with your needs – from network design through full managed and hosted service offerings – including global 24×7 technical support.
SIEMENS OPENSCAPE MOBILECONNECT
With the ability to keep workers productive and connected plus the potential to reduce carrier charges by 15-40%, Siemen OpenScape MobileConnect is an FMC (Fixed Mobile Convergence) solution that uses a company’s WLAN to provide voice communications on mobile devices. It automatically selects the best available network, ensuring low costs and high communication quality. When a worker’s device is connected to the corporate WLAN, the MobileConnect client seamlessly routes calls between the carrier network and the WLAN, so workers can maintain high-levels of reachability without using carrier networks. And, whether they’re on-site or off, they can access network systems and services.
SIEMENS OPENSCAPE MOBILITY
Siemens OpenScape Mobility combines multiple, industry-leading communication solutions to provide different types of mobile connectivity for different types of workers within an organization. Key benefits of OpenScape Mobility include: Faster customer responses and collaboration, productive use of time when mobile, improved access to information and cost savings: mobile carrier charges, travel, device changes, simplified IT networks and management.
OPENSCAPE FUSION DEVELOPER PROGRAM
The OpenScape Fusion Developer Program gives developers, system integrators, value added resellers, partners, and customers free access to the OpenScape Fusion Developer Portal which contains all the tools and resources needed to create new applications and enhance exerebara research and technologyng applications. The OpenScape Fusion Developer Portal enables members to be a part of an open, interactive, global developer community, including blogs and expert-monitored forums, to share their thoughts, ideas, tips, and even advertise their solutions to fellow community members and customers.
CONTACT CENTER
Our contact center solutions are designed to help you retain, grow, and increase customer loyalty. Customers evaluate the quality of service on their total experience with you. That’s the sum total of impressions made throughout the relationship, across multiple channels, over time. That’s why it’s important to have a call center management solution in place that integrates easily, is user-friendly, allows for performance monitoring and maximizes your investment in people and technology.
SIEMENS OPENSCAPE CONTACT CENTER
The challenge that your contact centers face is to integrate diverse communication channels, improve agent performance and streamline operations, while managing costs and keeping customers happy. We can help you achieve these goals with Siemen OpenScape Contact Center. It is easily deployed and designed to drive first-contact resolution through industry-leading intelligent skills based routing along with agent desktop presence/collaboration capabilities. The result is not only greater customer satisfaction, but also the most efficient use of a contact center’s most precious resource – its agents.
OPENSCAPE CONTACT CENTER AGILE
In order to meet the high demand of customers, you need the contact management capabilities that a contact center system provides but may have budget pressures and limited skilled resources to implement and operate the system. Providing superior customer service is a key competitive differentiator. The challenge is to implement a contact center system that is fully featured, yet simple to implement and operate. We can help you meet your customer service needs with OpenScape Contact Center Agile, our cost-effective and easy to implement multi-channel contact center solution.
OPENSCAPE CONTACT CENTER VOICE PORTAL
With OpenScape Contact Center Voice Portal, you can ensure that you create a positive customer experience, optimize agent productivity and deal with customer enquiries on first contact. Based on open standards, OpenScape Contact Center Voice Portal is a softwareonly solution that brings internet technologies to the world of voice. Now you can offer the convenience of touchtone and speech-enabled services to automate your customer interactions – making it faster and easier for customers to do business with you on their terms.
OPENSCAPE CONTACT CENTER ENTERPRISE
OpenScape Contact Center Enterprise is a multi-channel contact center software solution that meets the challenge of providing a superior customer experience, while optimizing resources. Designed to increase first-contact resolution, OpenScape Contact Center Enterprise can lower call abandon rates, improve service levels, reduce agent turnover and increase customer satisfaction. As a multi-channel system for routing, tracking and handling customer phone, email, and web chat transactions, OpenScape Contact Center Enterprise provides intelligent skills-based routing, ensuring that all customer contacts are directed to the most qualified person to handle the call. OpenScape Contact Center Enterprise also comes with an integrated IVR that allows you to easily design call flows that achieve superior results.
NETWORKS & SECURITY
Increase the efficiency of your IT infrastructure without compromising on data network integrity or information security. The modern, mobile, collaborative enterprise presents considerable challenges in terms of combining flexibility with security. In this ‘new’ workplace, an unconventional approach to issues such as access, management and security is required. Our open-architecture solutions enable easy to deploy role-based access controls and prioritization for wired and wireless environments with integrated management and security that deliver investment protection, operational efficiency and significantly reduced total cost of ownership. We offer a complete portfolio of award-winning switches, routers, mobility and security solutions from Enterasys, our Network Infrastructure & Security Division. Chassis Switches/Routers. A versatile range of high performance solutions for network edge-to-core and data centers. Standalone Switches/Routers. Solutions for unique switching needs at the data network edge. Advanced Security. IPS, NAC and SIEM solutions for comprehensive network protection. Enterasys (HiPath) Wireless. High performance enterprise class WLAN access points and controllers. Stackable Switches/Routers. A flexible range of stackable solutions for the data network edge.
COMMUNICATIONS MANAGEMENT & DELIVERY
IT organizations are increasingly being requested to play a strategic role in supporting organizational strategy. However, many IT professionals simply don’t have the time to make this happen due to the ever growing demand of day to day operations. Siemens OpenScale Managed Services provide a global, ITIL-aligned portfolio of outtasking and outsourcing services for enterprise communications. Our service solutions reduce complexity and cost, deliver enterprise wide service consistency and cost transparency and offer opex models for managed transformation.
SOURCING STRATEGIES
‘Smart-sourcing’ is a key part of OpenScale Managed Services. We provide flexibility in a shared responsibility approach that allows you to complement your IT alignment and business strategies. There are a number of instances where it makes sense for you to continue to provide some service elements for which you already have the cost controls and skills in place. But equally there are out-tasking opportunities where, due to cost, skills or inflexibility, it makes sense to work with us. Our OpenScale Managed services can play a vital role in helping achieve a lower cost of ownership and predictable monthly costs. And they can also help take the pressure off managing difficult transitions and accessing the skilled resources required in a complex communications world. Fundamentally, our service approach is about flexibility and choice. From full outsource (walk in take-over of exerebara research and technologyng communications, people, process, technology and delivery) to selective out-tasking of the elements that make the most business sense, we have the right service mix.
MANAGED SERVICE PACKAGES
OpenScale Essential Plus is an entry level managed service package that provides a proactive approach to closed loop trouble resolution. The package builds on everything in included in the Essential Maintenance package and adds a Single Point of Contact (Service Desk), a dedicated escalation point for all your services requests. The package also includes proactive monitoring of the communication environment including Applications, Server and Network infrastructure so we can detect faults as they occur, sometimes even before. We can then take remedial action more quickly and efficiently by avoiding the time lag of self-diagnosis and reporting. This package also includes a Service Manager who will provide end to end, holerebara research and technologyc reports against service performance and costs. You will be fully informed and have the ability to take more strategic control of your service environment.
VOICE SOLUTION
Voice Solutions Through our business VoIP solutions, we can help you to deploy advanced IP telephony services just like any other software application. Your VoIP software can be hosted alongside other IT services in your data center and your employees can simply connect via an IP connection, wireless LAN, the cellular network or even broadband from home. We can overlay VoIP services on your current technology environment and integrate them right into the applications your teams use every day. And when you want to expand, our business VoIP solution is totally scalable: we can support up to 100,000 users per server so there’s no limit to your reach.
SIEMENS OPENSCAPE UC SERVER
Siemens OpenScape UC Server 2010 is a revolution in communication design. It removes the artificial legacy barriers between traditionally separate voice, video and unified communications systems to support a comprehensive suite of UC applications. This includes enterprisegrade voice with carrier-grade scalability and reliability, IP leastcost routing, video conferencing, role-based UC applications, and comprehensive mobility and contact center solutions. OpenScape UC Server 2010 won the prestigious award “Best of VoiceCon” at VoiceCon 2010.
SIEMENS OPENSCAPE BRANCH
Your remote offices and branches need to have access to communications at all time. To this end we have developed a range of software-based solutions for both service providers and cost-conscious enterprises with multiple branch offices. Whether you are an enterprise with a simple or sopherebara research and technologycated network, or a cloud-based service provider, we have an intelligent branch solution that can meet your needs.
SIEMENS OPENSCAPE EXCHANGE
Why interconnect PBXs in multiple sites over the PSTN and maintain separate routing tables in each location when you already maintain an IP connection between each location? OpenScape Exchange allows you to interconnect all your sites using a centralized IP-based call-routing system, and gain immediate interconnection and call-cost benefits without having to incur the large capital costs of wholesale PBX replacements. The financial benefits of IP least-cost routing (IPLCR) with OpenScape Exchange can be considerable, because not only are PSTN interconnection and call costs avoided, but so are all the administration costs of maintaining numbering plans and routing tables in the PBXs.
SIEMENS OPENSCAPE CONCIERGE
OpenScape Concierge is the world’s first true unified communications (UC) attendant and is designed for use with our enterprise platforms OpenScape Voice and HiPath 4000. It extends the benefits of UC beyond desktop users to also support telephone attendants, such as receptionists, with realtime UC-based presence status information for contacts. In addition, OpenScape Concierge also provides the user with detailed data on incoming customer calls, supports call queue and corporate directory integration, as well as full UC status information. This allows telephone attendants to more easily direct incoming calls to the right person n the organization.
SIEMENS HIPATH 4000
HiPath 4000 is the leading converged communications platform for medium and large enterprises that provides business process and workflow integration, high availability, strong security, powerful performance and cost-effective communications. HiPath 4000 already has more than 15 million users in more than 80 countries worldwide. Providing scalability from 300 to 12,000 users on a single system and up to 100,000 users in a network, the modern architecture supports a variety of flexible deployment models and offers standards-based integration and interoperability with business-critical applications and systems. HiPath 4000 supports analogue, digital, IP and SIP based users.
SIEMENS HIPATH 4000 SOFTGATE
The HiPath 4000 SoftGate is a new software telephony application designed for the small branch that offers full HiPath Feature Access (HFA) for IP Endpoints and SIP connectivity for trunking and subscribers based upon a LINUX standard server. This softwarebased solution, coupled with OpenStage phones, helps customers reduce their energy consumption and CO2 footprint.
SIEMENS OPENSCAPE XPERT
OpenScape Xpert is an industry first, best-in-class, pure IP solution addressing both trading floors of financial services organizations, and dispatch operations. These include the public sector (police, fire brigade, ambulance), airports and command and control for military, utilities and transport networks. This multi-line voice-over-IP (VoIP) communications solution has an open systems architecture. Its excellent networking capabilities enable an ultra-reliable, secured solution managed in centralized data centers with all phone calls protected by voice encryption and recording. OpenScape Xpert can easily be integrated into exerebara research and technologyng communications systems and customized to meet specific needs. It also offers unparalleled workflow integration benefits.
COMMUNICATIONS SOLUTIONS FOR SMALL & MEDIUM BUSINESSES
Our broad range of communications and collaboration systems can help you and improve business performance by cutting down on lost time chasing voice mails or email, excel in customer service by putting your customers through to the right agent, with the right information at their fingertips. And they can even help you reduce costs by making your communications more efficient. We can provide you with the communications functionality you need, delivered on the platforms that best suit your business. Want to integrate unified communications functionality into Microsoft Outlook, launch conferencing from your desktop or use your exerebara research and technologyng infrastructure, such as analog telephones or entry phones? No problem, we have a system for you.
SIEMENS OPENSCAPE OFFICE
With OpenScape Office small to medium-sized businesses can get more done each day, improve customer service and save money. OpenScape Office is a user-friendly unified communications solution that offers integrated voice and conference services, voice mail, messaging, mobility, a Multimedia Contact Center and presence status functionality, delivering cutting-edge UC capabilities to the small business user via their exerebara research and technologyng Microsoft Outlook window.
SIEMENS OPENSCAPE OFFICE CONTACT CENTER
Bring the benefits of unified communications to your contact center to provide consistent, high-quality service no matter how your customers choose to contact you. With OpenScape Office Contact Center, you can interact effectively over any communications channel, thereby improving customer satisfaction, increasing revenue, and enhancing productivity. And by giving your agents access to customer information and contact history at the point of call, OpenScape Office Contact Center also helps them deal with customer calls first time. This increases customer loyalty and can reduce your operating expenses by up to 30%. The time your team saves can be spent helping to grow your organization, which will generate sales and improve service even further.
SIEMENS HIPATH 1100
Do you manage a legal or medical practice, run a workshop or manage a production company? Perhaps you have a large number of customers who you know only over the phone, are always on call for your patients or are constantly in phone contact with your suppliers? If this is the case, you need a powerful telephone system that is futureproof and can be adapted perfectly to suit the size of your company. Our solution is the HiPath 1100, which is our high-performance telephony solution for companies with up to 140 employees. Comprised of three systems that support from 16 to 140 users with between six and 32 lines, HiPath 1100 includes a range of integrated functionality, such as voice mail, conferencing and extensive administration tools.
SIEMENS HIPATH 3000
A flexible communications platform for small and medium-sized businesses that scales up to 500 users. HiPath 3000 is a modular communications platform that delivers an industry-leading feature set for small and mid-sized businesses of up to 500 users. And, support for any combination of TDM, analog and IP telephones, PC clients and cordless phones make it ideal for heterogeneous environments.
SIEMENS HIPATH 500
Enjoy reliable voice communications with our ISDN-based small business communications solution that scales up to ten users. Reliable voice communication solutions are crucial to the success of small offices and businesses, such as medical practices, lawyers, travel agents or craftsmen. As a small business you need communications applications to help you increase productivity and minimize time wasted. HiPath 500 is our ISDN-based solution designed for small businesses, offices or practices with up to ten employees. It allows you to use your exerebara research and technologyng telephones and fax machines along with new equipment such as digital system phones or mobile DECT handsets. Out-of-the box team collaboration functionality also helps your employees work together more easily.