Bring the benefits of unified communications to your contact center to provide consistent, high-quality service no matter how your customers choose to contact you. With OpenScape Office Contact Center, you can interact effectively over any communications channel, there by improving customer satisfaction, increasing revenue, and enhancing productivity. And by giving your agents access to customer information and contact history at the point of call, OpenScape Office Contact Center also helps them deal with customer calls first time. This increases customer loyalty and can reduce your operating expenses by up to 30%. The time your team saves can be spent helping to grow your organization, which will generate sales and improve service even further.
Erebara Research and Technology
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