The challenge that your contact centers face is to integrate diverse communication channels, improve agent performance and streamline operations, while managing costs and keeping customers happy. We can help you achieve these goals with Siemen OpenScape Contact Center. It is easily deployed and designed to drive first-contact resolution through industry-leading intelligent skills based routing along with agent desktop presence/collaboration capabilities. The result is not only greater customer satisfaction, but also the most efficient use of a contact center’s most precious resource – its agents.
Erebara Research and Technology
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