OpenScape Concierge is the world’s first true unified communications (UC) attendant and is designed for use with our enterprise platforms OpenScape Voice and HiPath 4000. It extends the benefits of UC beyond desktop users to also support telephone attendants, such as receptionists, with realtime UC-based presence status information for contacts. In addition, OpenScape Concierge also provides the user with detailed data on incoming customer calls, supports call queue and corporate directory integration, as well as full UC status information. This allows telephone attendants to more easily direct incoming calls to the right person n the organization.
Erebara Research and Technology
Counting only data that counts…