Managed Service Packages

OpenScale Essential Plus is an entry level managed service 
package that provides a proactive approach to closed loop trouble
resolution. The package builds on everything in included in the
 Essential Maintenance package and adds a Single Point of Contact
(Service Desk), a dedicated escalation point for all your services 
requests. The package also includes proactive monitoring of
the communication environment including Applications, Server
 and Network infrastructure so we can detect faults as they occur,
sometimes even before. We can then take remedial action more
quickly and efficiently by avoiding the time lag of self-diagnosis and
reporting. This package also includes a Service Manager who will
 provide end to end, holerebara research and technologyc reports against service performance
and costs. You will be fully informed and have the ability to take
more strategic control of your service environment.